Micro Process Management Consulting

Objectives of micro process management consulting are the analysis of the company’s micro process management competences and its support in the further development of these competences. Objects of consideration of micro process management consulting are process descriptions, the definition of process boundaries, process KPIs, process controlling, process optimization etc.

The benefits of micro process management consulting are:

… for the organization:
  • Efficient process flows of the organization;
  • Contribution to organizational learning and the further development of the organizational culture by e.g. common agreements on terms & wordings, common constructions of reality etc.;
  • Transparency regarding the processes to be performed by the company and their interrelation;
  • Information on objectives, tasks and responsibilities in different processes;
…  for the members
of the organization:
  • Transparency regarding the processes to be performed by the organization and their interrelation;
  • Information on objectives, tasks and responsibilities in different processes;
  • Adequate training based on process descriptions;
  • Adequate distribution of personnel;
… for customers:
  • Detailed information on objectives, tasks and responsibilities in processes impacting the relationship between customers and the company;
… for cooperation partners and suppliers:
  • Professional cooperation in processes;

The micro process management consulting builds on the results of macro process management and can include the followingservices:

  • Development & structuring of particular processes of an organization by defining process boundaries, developing process descriptions, process break down structures, flow charts, responsibility matrices etc.
  • Periodic controlling of processes based on specific KPIs
  • Optimization of processes upon request

Micro process management consulting is carried out by a consulting team in cooperation with representatives of the process-oriented company.

Micro process management consulting is performed on the basis of the management approach RGC PROCESS.

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